Frequently Asked Questions

Submit an inquiry through our quote form or contact us via the Contact Us page. Our sales team will reach out to personally process your order.

Batches of up to 10 units typically ship within 48 hours. Larger orders have timelines dependent on order size.

Express air cargo takes 7-10 days. Sea shipping ranges from 24-30 days depending on destination.

Shipping costs are separate and quoted once the delivery address is confirmed with our sales team.

We accept bank transfers as well as Bitcoin and Ethereum. Additional payment options may be available through sales consultation.

A cash recycler accepts, validates, and dispenses cash while minimizing the float needed by recycling customer deposits for future withdrawals.

The optional top-mounted display can show instructions, third-party advertisements, or operator promotions—creating additional revenue opportunities.

Our ATMs feature reinforced cold-rolled steel construction with an interior vault, S&G digital locks, and mounting plates for ground installation.

Yes, all ChainBytes machines include a 1-year factory warranty with 24/7 technical support.

We charge a small percentage (1%) of transaction volume. There are no subscription fees or hidden charges.

ChainBytes does not limit the fees operators can charge. Average operator fees range from 15-20% above market price.

We recommend reserving several days' worth of Bitcoin volume based on your projected daily transactions.

Our Dashboard includes an Automatic Buy Back feature that converts fiat to cryptocurrency at transaction time, reducing exposure to price swings.

Yes, we offer the most advanced compliance features including configurable compliance levels, ID collection, and mandatory SSN collection for larger transactions.

Features include configurable compliance levels, third-party wallet forensics, customizable threshold settings, and SMS/email alerts for regulatory adherence.

An optional service including written KYC/AML programs, FinCEN registration assistance, compliance training, and dedicated compliance officer support.

ChainBytes provides a remote management platform called the Dashboard for monitoring status, transactions, cash levels, compliance settings, and more.

Yes, both hardware branding and Dashboard customization tools allow operators to establish unique branded operations.

Yes, our software supports GenMega machines from the Gemini model to Universal Kiosks UK1 and UK2.

Yes, migration can typically be completed in under an hour per machine.