Preventive maintenance keeps uptime high and support costs low. Use this checklist as part of your field operations routine.
Physical Inspection
Check locks, mounting stability, cabling, and ventilation. Look for tampering or environmental issues that could affect electronics or cash handling.
Cash Handling
Follow your cash-in-transit procedures. Track cassette levels and reconcile regularly to catch discrepancies early.
Software and Connectivity
Confirm firmware and application updates on schedule. Verify network failover where available so a single ISP issue does not take the machine offline.
When to Call Support
Escalate repeated bill jams, calibration drift, or camera issues before they become customer-facing failures. ChainBytes support can help triage quickly.